CRM trends that will dominate 2019

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2018 was a fabulous year for CRM software as we witness the advent of more powerful virtual assistants, social CRM and automated workflow powered by AI. Top-selling CRM vendors are continuously innovating their systems to better assist their customers to boost conversion rates, gather customer information, grow revenue and improve customer satisfaction. There will be several brand new advancements in CRM technology, which will dominate the CRM landscape. In this blog, we will feature some of the most prominent trends that are set to influence CRM in 2019 and further years.


Social CRM Will Boost customer Relationships: Social CRM highlights the wish of clients to engage in collaborative conversations and assists businesses achieve this. Businesses will embrace Social CRM not just to obtain customer data from various social media platforms, but additionally design personalized experiences for clients that make them offer substantial value in return in form of engagement, attention, and advocacy.


Conversational AI-Powered CRM: Let’s begin with the elephant in the room AI! AI has covered a long way to come here and they are making a lot of noise in the world of custom CRM. In 2019, AI is expected to enable voice functionality. This will improve client satisfaction tremendously. Now, the user does not have to type anything, instead, they can just talk. Like voice assistants on your smartphones, AI-powered CRM allows businesses to analyse data from both simple and complex information sets using voice commands. Best CRM software with voice assistants will benefit the user quickly and easily obtain data through desktop and mobile applications.


IoT- The Future of Customer Service: IoT or Internet of Things is the new kid on the block and have tremendous potential to improve customer service and drive sales. Integrating CRM with IoT applications will enable the user to evaluate data generated from synced devices, and in case any difficulties arise, they can fix them remotely. With every device connected to the internet of things, different industries will get remodeled and IoT in CRM software will manage such change by automating customer service for resolving queries immediately and efficiently.


Data Mining Becomes Prominent: Data mining is the method of gathering large sets of data and using AI, math, and machine learning process to provide you reliable business forecasts. Businesses have already gathered piles of data about their clients. However, it is possible that they might have failed to use it properly before. With the integration of AI and machine learning method, businesses can successfully begin to utilize data more efficiently to avail of the maximum benefit for customers and themselves.


Final thoughts


Now that you know what CRM software has in store for 2019, it is the perfect time for you to take benefits from the updates. These new trends will enable you to manage your business and offer your precious clients the treatment they crave for.


Update to the latest CRM technology today with the help of the best CRM software company in Delhi/ India. We have great expertise in building custom CRM software by applying the latest technologies at an amazing price. Contact Unicode Solutions for more information.


Benefits of the Lead Management System

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Every business needs lead to prosper and how you manage the leads can have a great impact on your growth story. This post will explain the benefits of using lead management software. Marketing efforts, sales calls, advertising are all meant to drive more leads, but if you don’t have a system to ensure the leads are being properly nourished, your precious resource will go waste. Having a lead management system in place will help your sales team to get things organized and on pace. This system will further help you to close more deals and offer a better experience to the prospects.


The simplest and most efficient way to manage leads is through a well-built lead management software. These systems are designed to track, capture, disposition prospects enabling them to follow a sales cycle easily from beginning to the end.


Benefits of Lead Management Software:


Lead Tracking: Keeping a sharp eye on every single lead is impossible. If you are using spreadsheets or papers to manage your leads, there are high chances that your quality leads are falling from your radar every now and then. It is further challenging to differentiate between leads that are less likely to convert with a traditional approach. This is where a lead management software system comes and assist your team to manage everything with a few clicks here and there. With the help of this specialized software, you can closely track every lead, you can personalize the experience for those prospects who are closer to conversion, making better use of your cash and time.


Lead data collection: The lead management software can assist in tracking the activities of the clients and group them accordingly. This report incorporates everything you find and learn about your contacts through email marketing analytics, form submissions, website page views, and social media interactions.


Lead Nurturing: Nurturing leads that are expected to convert is a vital process that becomes end up buying more than leads that are not nurtured.


Real-Time Reporting: When leads are racing towards your business during a marketing campaign, understanding what is driving them is necessary to get the most out of your marketing expenses. For instantaneous updates, real-time reporting is a valuable asset that can enable you to make adjustments on the fly depending on lead generation analytics.
much smoother with a Lead Management System. Leads that are nurtured by different marketing methods are more prone to convert and may


Response time: No one likes to wait in the queue, you, me no one! Today, customers prefer a faster response to any asked query. If some leads don’t receive a reply within an hour or day, they will move on to other options. The lead management system has inbuilt features that allow an organization to schedule automatic reply- including queries asked during the heavy hours or even after office hours- which allow businesses to maintain engagement with prospects while queries are divided to the appropriate departments.


Improve Team collaboration: A well-built lead management system will offer you and your team with a large amount of data regarding every campaign. This vast insight will enable your marketing and sales team to work harmoniously by learning from the same pieces of information. This is efficient and increase productivity and help grow lead conversion by building a more focused sales funnel. Plus, since everyone is on the same page, there will be less chance of making silly mistakes.


Final Thoughts


These are just a few benefits, but the opportunities are almost endless. Today’s fierce-competition requires you to make precisely calculated moves for handling each lead. When you are handling the bulk volume of leads, this could get tiresome or practically impossible to comprehend. A Lead Management System drives your business towards a more efficient process of lead generation, tracking, and conversion. The right Lead Management System will improve your ROI and keep your business on the track of success.


Our all-in-one Lead management system platform is a great way for engagement tracking, email marketing, integrated accounting, and many more. If you are interested in using state of the art lead management software to maximize your lead conversion, contact us today. We are CRIMS, one of the best Lead Management Software System company in Delhi serving towards fulfilling your business needs.


Don’t forget to connect with CRIMS on Facebook for new content and business updates.


How ERP systems help in the manufacturing industry?

Manufacturing ERP software

ERP software plays a notable role in maintaining the complex processes of a manufacturing organization. It seamlessly answers various issues and presents a variety of benefits to the manufacturers who are desperately looking for ways to manage the business growth, decrease costs, streamline day-to-day processes and gain a competing edge over other business entities across the market.


Business owners, seeking for manufacturing ERP advantages, can have superior ideas from the below benefits:


Streamline Processes: A full-fledged ERP software offers to the manufacturing enterprises an optimal level of technology solutions that can cater to all the requirements of the respected clients. As the business grows, their operations become more and more complex. The ERP manufacturing software automates all business processes, presenting accurate, real-time data. ERP enhances productivity & efficiency by encouraging users to navigate difficult processes, preventing data re-entry, and improving functions such as production, order completion and shipment.


Improved collaboration and communication: Manufacturing ERP software allows the business to share essential information with not only internal employees, but if you want, you can share the data with external business stakeholders like distributors, suppliers or even with the customers. This helps to boost the cooperation and communication which lead to a smoothing of activities among key business partners.For instance, when a vendor has a shortage of inventory, he/ she can use the best manufacturing ERP systems to get in touch with the sales team with new stock requirements. The same request can immediately be sent to the operations team and then the employees can manufacture the requested product to fulfil the vendor’s demand. Thus, ERP for the manufacturing process enables business heads to efficiently handle data from external parties to improve decision-making efforts.


Reduced costs: The best manufacturing ERP system offers significant cost reduction despite the initial investment. By integrating Manufacturing ERP software, you will increase business’s productivity, this will minimize overtime and related expenses significantly. Lower error rates and enhances precision in the production floor will help to reduce the scrap and rework that can increase manufacturing expenses.The best ERP software for manufacturing comes with features like inventory tracking, where you can track spare parts or other components effortlessly. Thus theses systems enable you to do proper product planning, reduce excess warehousing and inventory expenses. Finally, enhanced insight into every financial aspect of manufacturing can help recognize possible areas for savings and reduce the price of goods sold.


Quality management: ERP offers direct control over the management of quality. It will increase your abilities to control quality in the process chain by analysing and testing raw materials, and finished products. Management and Operation of the inventory become harmonized with uniformity of methods.


Better reporting: So far, without an ERP system, businesses can face numerous difficulties in creating a report with proper and accurate facts. However, through the manufacturing ERP system, report generation and maintenance tasks have become much reliable and easier.


Needless to say, implementing ERP within your manufacturing business will drive the much-needed momentum you need.


Manufacturing ERP offers detailed information so management can get a real-time and realistic glimpse of inventory levels. With further improvement in the ERP field such as mobile ERP and cloud ERP, manufacturing organization can boost productivity within the business. Manufacturing ERP software Enhances collaboration, automation, and improve process tracking and help your business to grow profitability while keeping the end customers satisfied.


CRIMS is an expert on integrating state of the art business solutions for manufacturing companies. If you have any questions or are interested in building your own ERP solution, get in touch with the best Manufacturing ERP software solution company in Delhi/ India. Our professionals are here to assist you 24/7.


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