With the continuous rapid development of technologies and the advent of smartphones, IoT, AI, the modern-day CRM software needs are well equipped with advanced technology and play well with other existing business applications to offer more advanced features. Offering advancement in overall customer relationship management strategy.
Though 2020 is knocking on the front door, still today, business owners are looking for the best way to utilize CRM or other technology to offer greater customer services on every channel. Is your CRM 2020 ready? If not, fortunately, we are here to offer you guidance. To help you stay ahead of your competitors, look at these trends that will transform the CRM software in 2020.
Mobile CRM: Salespeople don’t sit by the desk to draw customers. They generally spend most of their time chasing clients outside the comfort of the office environment. When they are out on a client call, they must be able to get relevant customer data from anywhere, at any time. This will enable them to speed up customer engagement and make the overall workflow more efficient. Thinking about custom CRM software development for 2020? Make sure your CRM has mobile readiness.
Social media with CRM: Your prospects are spending more time on social and engaging them where they dwell make sense. By integrating social media features in your custom CRM software, you can efficiently offer real-time feedback, deliver exceptional customer services, and run social media marketing.
IoT integration: The world of business is constantly changing because of the internet. Today, the internet has become an integral part of everyone’s life. Not only humans are making use of the internet to communicate with each other, but devices are using the same to talk to each other. CRM software development companies have taken the steps to integrate IoT with CRM. This merger will offer customers the right information about the company, product, delivery date and time. The important data enhances the consumer experience, therefore they will end up purchasing more services and products own rather than working with a sales representative and go for sales crm software.
Big data integration: Earlier CRM used to lack in gather authentic and reliable data. However, with the advent of Big data things have started to change positively. CRM development companies can now integrate Big data into CRM to offer business more filtered data based on the most relevant input that increases the opportunity to sell more. So when you are developing or updating a CRM for 2020, don’t forget to integrate Big Data with your CRM.
Focus on simplicity: It’s been there from the beginning and it will stay as long as a CRM tool exists. Needless to mention, simplicity matters no matter which year you are living in. While integrating state of the art futuristic features into your CRM, don’t forget to ask the CRM development company to make things simple and usable so the adoption rate increases.
Are you ready for CRM 2020?
Already have a CRM? It is time to work with a CRM software development company to keep your CRM ahead of the curve in 2020. If you are considering a new CRM, and need more information before engaging with a custom software development company, you can get it here. Need more personalized answers? Contact CRIMS our professionals are available 24/7 to answer your queries.
Many advances in CRM technology are happening in 2019. AI, AR, IoT, and omnichannel interactions will play an essential part in CRMs. CRM transformation is a continuous process and it is worth keeping a close eye on. Keeping up with the trends in CRM is vital. You must be ready to evolve with the times and stay competitive in your sphere.
It is certain that whenever a small business starts to grow and become more prosperous, there is a growing demand for more reliable business management systems. When an organization is limited or just starting, it will presumably work with Excel to track and record stocks, Quick Books for accounting & bookkeeping and maybe some off the shelf software for invoicing and shipping.
This software works fine until you grow to the point where you have many people working on your data and systems. At this point, utilizing different non-integrated software to do the work becomes complex & downright risky. This is usually the time when a business looks to develop and adopt a more robust and enterprise-wide solution like an ERP software.
ERP software development is a time-consuming process. However, the systems are far more elaborate and far more potent. They are meant to grow and evolve into a business and are regularly being updated to keep up with technological, economic, social and legislative developments. In short, the ERP is the one-stop, one-size-fits-all solution for your business and the advantages are many. You can find a few of them- Advantages and Disadvantages of an enterprise resource planning system.
Let’s briefly review about Why Do You Need an ERP Solution:
Company-Wide Data: One of the major benefits you will get through ERP software development is that your business’ data will now be handled through one central nexus. You don’t need to bother about duplicate copies of the same information and how that can cause erase errors, overwriting and other backup dilemmas. You’ll have all the information handled through the network by every department, which you will be ready to access, anytime on the go from any device.
Flexibility: As mentioned, ERP development is a continuous process and constantly being updated and patched by the ERP software development company to keep them current. These custom ERP systems are modular for specific business tasks outside the core functions. This means that you have the flexibility to set up its management software to run in a very specific fashion to meet your particular business demand.
Inventory Monitoring: Keeping the count of expanding inventory is a genuine concern for a growing business. However, the process of ERP software development is going for a prolonged time and ERP software development companies are introducing features such as Barcoding, RFID tags and serial numbers to make the process easy. These features will help the users to keep track of everything happening in the warehouses with ease. The enhances insight of the warehouse will help to simplify the pick, pack and ship process by eliminating guesswork.
This is by no means a complete list, although it does go through some basic ideas of how powerful and long term an ERP system can be for your business. A system built by the best ERP software development company in Delhi, like Unicode Solutions, will be a priceless foundation of any business. As long as the system is maintained, updated properly and provided a regular set of checkups, it will be precious to your company’s growth and success. Want to know more about ERP systems? Check out our previous post- what is ERP and what can it do for our business?
ERP or Enterprise Resource Planning software is a multi functional software that assists businesses to manage internal and external resources. These resources may include financial assets, physical resources, stock, and human resources. An enterprise resource planning software acts as a middle man and facilitates a continuous and smooth flow of data through all business functions within the organization & keep active links between with outside stakeholders like suppliers and customers.
Top 5 Business Value of ERP System
Centralized data & workflow automation: An efficient and well built ERP software brings every piece of business data together. People and businesses suffer from having Decentralized data. It adversely affects the business functionality as well as, it makes chaos within the organization. This efficiency in the business not only wastes time, but also affects the business budget. An ERP system collects the complexity of the business and makes the problems easy to understand. Having a centralized data stream indicates that where the core problem lies in so you can take necessary and effective steps to resolve it. Depending upon your ERP, sometimes the problems get resolved by the ERP system itself! Which definitely improve product delivery times.
Flexible: A modern ERP software comes with loads of inbuilt crucial application. Meaning, your business data is standardized and the features to compare the business growth are already built-in. These features are often presented in an easy to understand dashboard. If you think you need more industry-specific features, you can contact the ERP software development company to personalize your ERP system, to meet your needs.
Simplicity In Business Accounting: A growing business will struggle with its accounting process if they are still following old school methods. Financial report preparation and accounting is the department that requires a lot of time, effort and accuracy. Keeping track of every single purchase and sales is not an easy task which raises the chance of human error. Using ERP to integrate and examine financial information will enhance employees’ productivity & reduce burden considerably. ERP enhance the business productivity of your business.
Accurate Forecasting: ERP system gives your users and particularly manager, the tools they require to predict the most accurate business forecasts. This is essential to properly plan what they require from sales and inventory down to financial and customer service. With stronger and accurate business forecasting, organizations can reduce unnecessary business costs, which saves cash and business resource as well.
Higher Customer Satisfaction: Keeping customers happy is a Herculean task for any business. This becomes messier if the business is keeping the sales and inventory separately on different platforms. There could be a time when you must reply to the customer’s query about product-related information and if the data is not available, it means trouble. The ERP system is like a live diary and it helps in keeping up-to-date information about product and inventory. This will help the customer support team to obtain detailed, updated information and deal with your clients efficiently.
A good ERP system guarantees your business run efficiently in an organized manner. It offers you the ability to track changes. It shows you where improvement is necessary and which department may require extra attention. It helps you to serve your customers better while keeping your business compliant with the company laws and regulations.
Now that you have seen the benefits of ERP software, it is a perfect time you switch from manual to an automated business process. Want to learn more? CRIMS experts are readily available to answer your queries. Get in touch with the best Manufacturing ERP software company in Delhi and start experiencing the business growth you always dreamed of.