According to Data Point, After-sales services Increases customer retention rates by 5% boost profits anywhere from 25% to 65%. Though it doesn’t generate revenue directly, however, it helps to extend the goodwill of the company which later helps to draw more satisfied customers. After-sales service encompasses a wide variety of jobs such as training,maintenance, repair, etc.
A happy and satisfied client draws more people and ultimately more profits for the organization. So a business needs to offer unparalleled after-sales services. But, how? Well, with modern-day After-sales management software, it is quite easy to offer great after-sales service. However, in order to provide exceptional services, you have to play your part as well besides relying on after sales software.
Bellow find few steps for good after-sales service :
Installation services: Whenever you sell a product, make sure to offer an installation service. Yes, there are manuals that can be used to install the product. However, products such as air conditioners or washing machines can’t be installed by your customer and they are not going to pay any 3rd party as well. Offer them free pre-installation service, many do. Yes, it can be tedious work to schedule the installation interview or manage installation requests. However, you can certainly make use of modern-day Customer service software to keep a note of everything to offer superior service, There are so many importance of after sales service which your customers understand. Start your relation in the positive node by offering free installation service. Your customers will remember you.
Offer training: Training is an essential part of the after-sales service. If you are selling medical equipment, then you can’t skip this. No matter how experienced the doctor or medical institution is, it is not possible for a human being to learn every function of a machine. Since you are selling a product, it is your responsibility to offer them proper training before they begin using the product on a daily basis. Training is most definitely falls under the priority list of After sales management if you are selling industrial machinery and medical or surgical equipment.
Online support: Your customers are already migrated to the internet. Are you? People today are more eager to talk about their feedback or grievance online forum rather talking over the phone. If you want to offer superior after-sales service, you must build a place where your customers can talk about your services. Now, this can be a social media forum or maybe a website chatbot. Make sure your customers are able to reach you from their comfort zone. When your customers are rushing towards your website to talk about your product, it can be difficult to manage their requests. Make use of Customer service software, and offer them superior customer service which they deserve.
Return/ Replacement offer: For a limited period, the business offers its customers a free replacement or return service. Now, this service has a few certain specified terms. In some cases, the company may offer full replacement of the product, or they can replace only the defective part of the product. The return policy depends on the company itself, thus it is your responsibility to offer something great to your customer. Your return policies must be transparent and in favour of the client. Yes, tracking and managing the Return/Replacement order can be difficult. But, you can always make use of after sales software to ease your burden.
Juggling your day to day business job and managing your relationship with the customer is not an easy task. Fortunately, CRIMS can offer you state of the art After sales management software which will take care of everything. From recording customer notes to sending a reminder about important customer calls that you can’t miss, our Customer service software is always there for you to taking care of crucial business tasks to achieve business success. Contact us for more information.
More and more business owners are moving on from excel and continue funding in developing and modernizing sales processes with the help of lead management software. Mainly because this software focuses solely on managing leads. As the demand for Lead management system grows exponentially, so does the choice. In what was initially a small market, there are now an enormous number of options to choose from. That is the reason for choosing the best Lead management software system is not straightforward.
Lead management system are very beneficial to businesses and We have picked the top 4 tips to help you select the best software system for managing leads and moving deals through the pipeline with more clarity.
Lead automation: Gone are the days when the Yellow page was the only solution for getting valuable leads. Today there are numerous channels for generating leads and the numbers are growing at a rapid speed. So whether you want to boost the overall sales numbers or need to increase the customer database, lead capture automation is one of the most shouts after and needed features for a business owner. So, when you are acquiring a Lead management software system, make sure it is capable of automating lead capturing processes from various domains to increase sales and business growth.
Integration: Yes, a CRM lead management software can do some pretty impressive work for your business without even letting you know. However, it doesn’t mean that you will drop out of every other software and make it stand alone for your business. You will still be needing some basic business tools to operate every day to day tasks smoothly. Many times, those basic tools do not play well with your recently acquired Lead management software system which can be a nightmare for an entrepreneur. Ask the Lead management system development company if their developed product have any issue like this. Or better ask for a trial before investing, so you can make sure everything works the way it should be.
Simplicity: Bloated Lead management software can confuse users, which can cause diverse numbers of problems. The lead management system should not be a complicated piece of software that is counterproductive. From the inception of the lead to deal closing, everything has to be easy for users to use. Remember that, no matter how costly and sophisticated your CRM lead management software is, you will need salespeople to operate them. And the best lead management system acts as the sidekick, always offering clear, actionable steps and easy access to the sales pipeline.
Managing the Team: For a manager, clear visibility of the entire sales team is crucial to produce efficient results. That means having reliable access to lead stats, looking at the employee feed and being capable to offer feedback when it is necessary. Such a sophisticated management system can offer a boosted team collaboration across the board. Your lead management software system must be easy for the manager to maintain and process data if they deem necessary. If a deal is getting out of hand, they must have a system that enables them to step in and put things back on track in order to reduce sales drops.
The decision of acquiring the best Lead Management Software system should not be taken lightly. Your future depends on this software. The best Custom software development takes consideration of everything related to business. It is an enabler that offers sales people with powerful ammunition to their job. And it must do this with utmost simplicity. Want to know more? Get in touch with the best Lead management software development company CRIMS and also know the benefits of best lead management systems.
The average ROI for CRM is $8.71 for each USD 1 spent. 82% of top salespeople cite custom CRM tools as “crucial” to their ability to close deals. More than 40% of custom CRM software users said that their CRM had a great impact on customer retention and customer satisfaction. Studies have shown that more than 72% of businesses boost customer relationships with CRM. But did you know? 70 percent of all CRM projects fail due to a lack of proper implementation?
Make no mistake, implementing CRM needs your careful attention, a solid understanding of your business goals, and a lot of patience. So, before making any major moves, ask yourself if you can check off these four things:
Do You Truly Need CRM?
Before getting in touch with a Custom software development company, do a thorough analysis of your various business processes to determine if you truly need a custom CRM system. This will also help you to understand which pitfalls in your system need immediate fix or upgrade before CRM implementation. By analysing your back-office needs, you will be able to recognize where the CRM implementation efforts need the most focus.
As you search for the best custom CRM software, you will be lost in the maze of possible features. Avoid getting distracted by shiny ads placed by CRM software development companies. Yes, features are good, however, you are paying for each one of them and if you don’t use the features, what’s the point of having them in the first place? This is why custom CRM software matters most. Big CRM names like Microsoft or SAP will charge you for unnecessary features. However, if you really want something to full fill your exact needs, it is advised to get in touch with a custom CRM development company. They will listen to your business goal and implement the features according to your needs which will reduce your overall budget as well as help you to utilize your CRM’s full potential.
Sufficient Training is Key
CRM implementation is not just merely a one time process. Your employees must stay up to date before, during, and after implementation to guarantee they understand every CRM features and it’s boosted capabilities. Without any doubt, this process will take time. They will be needing some hands-on and training. However, this is essential to ensure maximum CRM adaptation. Most of the time CRM implementation fails because employees don’t use it at all. Motivate your employees to learn, help them to see how the new system will benefit them individually.
Your CRM is Mobile Ready?
When sending the custom CRM proposal to a custom CRM software development company, make sure they understand you will be accessing the CRM from a mobile device as well. Your employees won’t necessarily seat all the time, glued to the desk. When they are out on a sales call they will require access to customer data (if needed) to understand the prospect’s necessities. And a mobile-ready custom sales CRM can offer the much-needed flexibility that they need in order to make a successful deal.
If you have not purchased your CRM yet, then do take note of these tips. CRM implementation is a plan that needs a lot of homework, responsibility, and collaboration over the entire organization. There are a lot of things you want to get ready for, such as designating resources, getting people on board, rolling out a clear and logical action plan, etc. So take your time, consult with your CRM software development company and be patient during the development phase.
If you would like to learn more custom CRM read our blogs such as-Ways CRM software can enhance the productivity of your business. Want to talk to a custom CRM expert? Pick up your phone and contact us now.