You want your sales team to achieve their target. However, your team is scattered across the country or even the globe. And to be honest, we can all agree that managing a remote sales team is not a piece of cake. The main drawback here is a communication problem. When a problem arises, you just cannot walk over to the desk and resolve the issue face to face. And yet, some businesses are getting stellar results with remote sales teams. What are they doing right? Well, we believe we may have the answer! Let’s explore four ways to manage your remote sales team to close more deals.
Set clear expectations: A successful enterprise must recognize the limitations of their employees and help them to overcome them. So, while setting the expectation make sure to encourage them to achieve their individual goals. According to the Gallup poll, when managers set clear and defined priorities, 38% of employees feel more engaged and will work hard to boost their performance. Besides this, a manager must keep the communication channel open to engaging with the sales reps. In this regard, if you are leaning on Skype, you may look into an online sales management software and its benefits.
Use the right tool: Managing a remote sales team becomes more difficult if you do not have the right tool for the right job. Spreadsheet and Skype are not going to make you or your sales team productivity. In fact, this will increase the chances of making more mistakes. What you need is a tool that has proven background to support and manage a remote sales team. And there’s no better tool than online sales management software. This software is incredibly flexible and modular, comes with IoT and AI integration to help you manage your remote sales team effortlessly.
Promote teamwork: A team can achieve more than an individual. There’s no doubt about that. However, if your team is not living under a single roof, then how can you promote teamwork? Well, there are ways you can do that even sitting at the beach! Take regular feedback, define roles in the sales process, send updates daily, reply to messages quickly, and be available at critical times. Make sure to communicate via video calls rather than relying on email chains. This simple habit goes a long way towards establishing trust and overcoming communication roadblocks.
A remote sales team provides you with the benefit of making a sales presence in different locations. And if you do a few things right, it’s not too hard to manage it. Most of the roadblock of managing remote sales teams can be overcome through online sales management software. So if you are struggling to manage your sales team, it is the perfect time to call CRIMS, the pioneer of Sales CRM Software development.
What is Customer Relationship Management? If we follow the definition, then the answer follows: it is a specialized piece of software developed by a software development company that collects data to boost customer relationships. Besides this, it has numerous benefits, which can be found here. Now, coming to the main point, do you know those data which CRM collects can be used to boost your marketing effort as well? CRM has become an imperative tool for marketing, as it has transformed nearly all business communication techniques.
Here are 3 ways in which CRM techniques support marketing and help businesses to draw more revenue:
Focused targeting: One of the most difficult jobs for marketers is to find out interesting customers. Running campaigns in masses don’t give a suitable return and it does exhaust a lot of resources. This problem can be overcome through customer data which CRM gathered in a large quantity. Marketers can go through this data analysed them to find out what their leads really want and need. This crucial information helps them to personalize marketing material that sales.
CRM a social savvy Tool: Social media channel is an exceptional platform that offers quality leads. Platforms like Facebook, Linkedin, Twitter, etc. are now the darling of digital marketers. And CRM is bringing social media platforms and digital marketers together. Today, most CRM development companies integrate social media into their CRM platforms. With this integration, marketers can record, track and improve their digital campaign or marketing strategy to drive more positive clicks and sales.
Personalized Campaign: After the integration of CRM software, you will definitely witness elevated customer engagements. The reason behind this is, you know exactly what customers want to read and listen to. When you are offering them personalized content in the form of a marketing campaign, you will see drastic changes in your overall sales. It has been proven that 70% of users do respond to personalized content. Your CRM knows what date is important for your customers and leads, and they can send a personalized offer on those special occasions. Your customers will love to see you care for them and they will come for more.
CRM software walked a long way & comes with enormous benefits. CRM is no longer limited to managing your customers; it has now evolved into a tool that enables Sales Automation, customer engagement and of course, marketing. Get in touch with CRIMS, one of the best CRM software company in Delhi to get your custom CRM today!
The importance of a healthy customer relationship is well known to many entrepreneurs. However, when you are engaging with thousands of different types of customers, making every one of them happy can be a difficult task. Businesses like e-commerce always had a chance to communicate with a diverse audience. And thus for e-commerce business owners, converting them into customers is always a challenging task.
However, e-commerce CRM solutions in this regard can help you achieve a lot with minimum effort. It is a technology that was designed to handle millions of customers’ profile, their needs, wellbeing and more. If you are still overlooking the importance of CRM in the e-commerce industry, then here are five reasons you must consider before making any decision:
Customer Segmentation: Have you ever thought why ecommerce giants like Amazon or Flipkart always know what you need to buy next? There’s no black magic behind this! They have integrated a CRM that analyses your purchasing history and recommends your next product/ services based on these data. Guess what; you can do that exactly for your online business as well! Studies have shown that idle ecommerce CRM solutions can boost overall sales by 24% simply by recommending the next product/ service to users.
Enhanced Marketing: According to research, more than 70% of customers want to personalize ads. However, if you have thousands of users, how would you know their preference? Tracking thousands of users for a human in a spreadsheet is definitely a daunting task. And this is why futuristic entrepreneurs starting to look towards e-commerce CRM software. This software is capable enough to track and manage every user’s data and fetch them towards the marketing team to understand what they need and want. This data includes information like their age, spending pattern, purchasing history, location and more.
Order Management: Every ecommerce businesses require a great order/ inventory management system to track their warehouse. If you have been suffering from over or under stocking lately, it is a time when you take a glance at ecommerce CRM solutions. Made by a software development company, this tool can offer exceptionally detailed insight into the warehouse. Use this data to manage, track or even to predict future stock requirements.
Ultimately, e-commerce CRM can become a great help for your sales reps. when they know what prospects are looking for and what they need, it would be easier for them to offer an interesting deal. This will boost sales and ROI & makes your sales teams the best on the market. So are you ready to reap benefits from the eCommerce CRM software? Get in touch with the best CRM software development company if you need more information.